THE FACT
It is not uncommon that something like this may occur:
- The patient has “old glasses” thanks to which he sees very well with both eyes. For some reasons he has to replace these glasses.
- The patient has also contact lenses with which he reaches a “good vision” with both eyes.
- The patient states that he has some troubles with the new glasses (he does not see “anything” with the left eye).
At this point the patient addresses the optician who made the new glasses to “understand” the cause of the problem.
So far, nothing extraordinary; three are the possible causes:
1.The lens is faulty
2.The lens is “wrong”; which means that its characteristics are not appropriate for the problem in question.
3.The lens is right but it is not properly fitted (and this is the most likely cause).
THE SOLUTION
In all of the cases, it is the optician’s duty (as far as he is serious and professionally correct) to change the lens in question FREE OF CHARGE and put the patient in the best possible conditions.
THE OPTICIAN’S ANSWER
What left us taken aback is the optician’s answer: “…you got accustomed to a wrong lens, now you will have to get accustomed to the new lens…!!!!!”.
OUR CONSIDERATIONS
To us, this answer is weird; this “gentleman” should only replace that lens and stop telling stupid things, as well as apologize with the patient.
Moreover, we would like to congratulate with this patient, who carried out a research study which might have “enlightened” the optician’s mind; we would prefer to think that the answer stemmed from ignorance rather than from a willingness to deceive (also economically) the patient.
OUR ADVICE
We suggest this patient address to one of the many professionally correct and technically prepared opticians he can find in Italy.