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THE QUESTION

The customer’s doubt is legitimate: why can the same model have two different origins? Is it “normal” or is there a fraud?
Our clients ask often how it is possible that, given a certain luxury item, it may have two different manufacturing proveniences.
A client, in particular, states that he bought the same well-known Rayban model in two different shops and one item was characterized by the label ‘Made in Italy’, while the other was ‘made in China’.

THE ANSWER

To answer the above-mentioned question, it is sufficient to tell a brief history of Ray Ban eyewear.

-In the beginning, Ray Ban’s owner was Bausch & Lomb

-Later, such brand was purchased by Luxottica, which started manufacturing it in Italy (this is the reason for the label “made in Italy”).

-During the last years, it seems that Luxottica brands (Ray Ban included) have been produced not only in Italy, but also in China (that’s why the label “made in China”)

FINAL CONSIDERATION

Unless the brand is faked (which is possible), a pair of glasses coming from China is absolutely “normal”.

THE FACT

It is not uncommon that something like this may occur:

• The patient has “old glasses” thanks to which he sees very well with both eyes. For some reasons he has to replace these glasses.
• The patient has also contact lenses with which he reaches a “good vision” with both eyes.
• The patient states that he has some troubles with the new glasses (he does not see “anything” with the left eye).

At this point the patient addresses the optician who made the new glasses to “understand” the cause of the problem.

So far, nothing extraordinary; three are the possible causes:

1.The lens is faulty

2.The lens is “wrong”; which means that its characteristics are not appropriate for the problem in question.

3.The lens is right but it is not properly fitted (and this is the most likely cause).

THE SOLUTION

In all of the cases, it is the optician’s duty (as far as he is serious and professionally correct) to change the lens in question FREE OF CHARGE and put the patient in the best possible conditions.

THE OPTICIAN’S ANSWER

What left us taken aback is the optician’s answer: “…you got accustomed to a wrong lens, now you will have to get accustomed to the new lens…!!!!!”.

OUR CONSIDERATIONS

To us, this answer is weird; this “gentleman” should only replace that lens and stop telling stupid things, as well as apologize with the patient.
Moreover, we would like to congratulate with this patient, who carried out a research study which might have “enlightened” the optician’s mind; we would prefer to think that the answer stemmed from ignorance rather than from a willingness to deceive (also economically) the patient.

OUR ADVICE

We suggest this patient address to one of the many professionally correct and technically prepared opticians he can find in Italy.